Shipping policy
Shipping Policy of SalonID B.V.
At SalonID B.V., we do our utmost to deliver your orders as quickly and efficiently as possible. This shipping policy describes our shipping options, costs, and delivery times.
1. Delivery Options and Costs
We offer two types of memberships that affect shipping costs:
- Basic Membership: For the Basic Membership, shipping costs are calculated at checkout. The costs depend on the size and weight of your order and the destination.
- Premium Membership: For the Premium Membership, no shipping costs are charged, regardless of the size and weight of your order and the destination.
2. Shipping Method
All deliveries are carried out by PostNL. We choose PostNL because of their reliable and fast delivery services.
3. Delivery Times
We strive to process and ship your order as quickly as possible. The expected delivery time within the Netherlands is 1-3 business days after shipment. For international deliveries, delivery times may vary depending on the destination.
4. Track & Trace
Once your order has been shipped, you will receive a confirmation by email with a track & trace code, so you can track your package.
5. Shipping Confirmation
After placing your order, you will receive a confirmation by email. Once your order has been shipped, you will receive another email with the shipping confirmation and the track & trace code.
6. Delivery Issues
If you experience any issues with the delivery of your order, please contact our customer service as soon as possible. We will do our best to resolve the issue.
7. Contact Information
For questions about our shipping policy, please contact our customer service:
- Address: Herengracht 420, 1017BZ Amsterdam, The Netherlands
- Phone: +31858001993
- Email: hello@salonid.com