Frequently asked questions

1. Design your label in SalonID Studio: type your salon name, choose a style and your colors. It's free, and you sign in with just your email address.
2. Optionally, test first with a Sample Box: 1 to 6 products of your choice, from €13,95. You receive them with the SalonID label, or with your own design for €15 per box.
3. Order by the box or Combipack. Prices are listed with each product, excl. VAT; no account needed. Use the same email address as in Studio, and your design is linked to your order right away.
4. We print and deliver. With your first order, we check your design and prepare the print files: allow 3 to 5 business days. Reorders are delivered in the Netherlands and Belgium within 1 to 3 business days; for other countries, add the shipping time.

Every design you submit to us must be respectful of others and comply with the law. By using SalonID's services, you agree to our guidelines for acceptable content and our Terms and Conditions. Designs deemed inappropriate, such as hateful or illegal designs or designs that infringe intellectual property rights, may be removed.

We ask you to respect the work of others. This means that the design you submit must be your own creation or that you must have the legal right to use it. By uploading your design files, you acknowledge that you are fully responsible for the content of those files and that you have the right to print, use, sell and distribute them.

Absolutely, and you don't need to be a designer. In SalonID Studio, you choose one of our styles, put together based on market research and experience, and make it yours with your salon name, logo and colors. You instantly see what your entire line looks like. With your first order, we check your design before we print it.

There's no need to hire a designer. In SalonID Studio, you design your label yourself, free of charge and without any design skills: you choose a style and add your own salon name, logo and colors. With your first order, we check your design and create the print files. Would you still rather hand it over? Our own designers create a premium design for your whole line, with two correction rounds, for € 250 excl. VAT.

Yes. Besides designing it yourself for free in SalonID Studio, we offer a premium design: our designers create one design for your whole line, tailored to your salon, with two correction rounds. You see it in the Studio on your own packaging and it goes with every order. € 250 excl. VAT, one-time. See the directions from our designers on the Premium design page.

To preserve the quality of your products, store them in a dry, cool place (ideally between 10-20 degrees Celsius) and out of direct sunlight. Excessive humidity and sunlight can negatively affect the condition of the products and may reduce their effectiveness over time.

We don't offer free samples, but you can order a Sample Box with 1 to 6 products of your choice, from €13,95. That way, you can assess the quality of our products before placing a larger order.

By default, you receive the samples with the SalonID label. If you choose "My own design" in the Sample Box, you receive them with your own design for €15 per box. You create it in SalonID Studio after placing your order, and we ship within 3 to 5 business days after you approve it. You can choose your own design once per product.

Please note: apart from this, individual products can't be ordered; you order by the box or Combipack.

With your first order, we first check your design and prepare the print files: allow 3 to 5 business days until delivery. Reorders are delivered in the Netherlands and Belgium within 1 to 3 business days; for other countries, add the shipping time. You'll find the shipping time per country under Shipping and returns.

You order by the box: 12 units per product, liter bottles in sets of 4. Want to mix? Choose a Combipack: two products in one box, 6 + 6 (or 2 + 2 for 1000 ml). Each product shows how many come in a box.

At SalonID, our passion for perfection is the driving force behind every product we develop. We believe that the strength of a salon lies not only in the skills of the stylist, but also in the quality of the products used. That's why we have selected an exclusive blend of top-quality active ingredients: Hydrolyzed Wheat Protein, Vitamin C, Grape Seed Extract, Argan Oil, Vitamin E, Ceramide, Jojoba Oil, Aloe Vera, Vitamin B5, Hyaluronic Acid, UV Filter and Pro-Vitamin B5. These ingredients have been carefully chosen for their proven effectiveness and synergy with the hair, making them an indispensable part of every treatment you offer.

Our development process is as unique as our formulas. We dive deep into European market trends and incorporate the insights and feedback of hundreds of leading salons. This approach ensures that our products not only meet the current needs of the market, but also exceed your clients' expectations.

Partnering with SalonID means gaining access to the latest innovations in hair care. Our ties with leading laboratories and production facilities result in products that embody the perfect harmony between nature and science. This synergy results in products that combine effectiveness with gentleness, showing respect for both your clients' hair and the environment.

Our hair care products go through rigorous testing phases and processes to ensure their effectiveness and safety.

The formulation process begins by consulting ingredient suppliers' guidelines for the recommended use and concentration of each component. Sometimes we evaluate hundreds of samples to identify the optimal formula.

At SalonID, we strongly believe in cruelty-free beauty. That's why we never test our products on animals. Instead, volunteer testers provide feedback on how their hair responds, along with subjective assessments, both of which are taken into account when refining the formula.

Once a product has been formulated, it undergoes laboratory testing to measure various physical and chemical properties, determine its stability and establish the right storage conditions. A qualified chemist also tests the product in accordance with legal requirements for safety and consistency. In addition, we send our products to external laboratories to verify the effectiveness of the chosen preservatives throughout the product's shelf life.

Finally, we examine the physical and chemical properties of every batch produced to ensure consistency with the approved laboratory version. This meticulous approach guarantees the exceptional quality and performance of our SalonID hair care products.

Yes, they absolutely are! Every SalonID hair care product is carefully developed to be vegan and cruelty-free. This means they contain no ingredients or by-products of animal origin and are made with respect for animal welfare and the environment. By choosing our products, you contribute to a more caring and sustainable beauty industry, without compromising on the quality or effectiveness of your hair care.

Absolutely! Transparency is our top priority. That's why every item comes with a comprehensive ingredient list, so you can see exactly which components each product contains.

SalonID products have a shelf life of 12 months after opening.

Yes, all SalonID products have a Product Information File (PIF) and are registered with the Cosmetic Products Notification Portal (CPNP). This comes at no extra cost, regardless of the number of brands you create.

Yes, all SalonID products comply with Regulation (EC) No 1223/2009 for finished cosmetic products placed on the EU market, which guarantees that they can be sold legally within the European Union.

All of our production facilities and laboratories are fully certified. We work closely with these facilities, which produce high-quality cosmetics and well-known brands. They comply with ISO 22716:2007, the international standard for Good Manufacturing Practices for cosmetics. This standard ensures the safe production, control, storage and shipping of cosmetic products.

Our customer service team is available Monday to Friday, from 9:00 to 18:00, to help you with any questions or concerns. You can reach us by email at hello@salonid.com

There are several ways to get in touch with our customer service team:

• Live chat: Send us a message using the live chat feature on our website for immediate support.
• Email: You can reach us at hello@salonid.com. We respond within 48 hours.
• Phone: You can reach us by phone at +31 (0)85 - 800 19 93.
• Contact form: You can also send us a message using the contact form on the contact page of our website.

SalonID delivers to these countries: the Netherlands, Belgium, Luxembourg, Germany, Austria, France (including Monaco), Ireland, Italy, Spain, Portugal, Denmark, Sweden, Norway, Finland, Poland, and the Czech Republic. We process reorders within 1 to 3 business days; for your first order, the review of your design is added (3 to 5 business days). As soon as your order is ready, it is handed over to the relevant parcel carrier. All our shipments are insured and sent by registered mail to ensure reliable and secure delivery for our valued business customers.

Unfortunately, we cannot change any details once an order has been placed. This means it is not possible to change the delivery address or shipping method, or to remove products from the order.

Unfortunately, we cannot accept returns of personalized products unless the item is damaged or defective. If you encounter such a problem, please contact us at hello@salonid.com. We will respond to your request within 48 hours.

As soon as your order has shipped, you will receive a shipping confirmation email with your tracking number. If you have any problems with your tracking number or have not received it, please contact our customer service at hello@salonid.com for further assistance.

Unfortunately, we do not ship to PO boxes. Due to the nature of our cosmetic products, we prioritize ensuring a reliable and secure delivery environment.

Shipping times vary by country:

• Netherlands: 1 business day
• Belgium: 1-2 business days
• Luxembourg: 2-3 business days
• Germany: 2-3 business days
• Austria: 3-5 business days
• France: 3-5 business days
• Monaco: 5-7 business days
• Ireland: 7-9 business days
• Italy: 3-5 business days
• Spain: 3-5 business days
• Portugal: 4-5 business days
• Denmark: 2-3 business days
• Sweden: 3-5 business days
• Norway: 5-8 business days
• Finland: 4-5 business days
• Poland: 3-4 business days
• Czech Republic: 3-5 business days

These are PostNL's standard delivery times from the moment of shipment.

Shipping within the Netherlands and Belgium is always free, regardless of the size of your order.

For orders to other countries, we cover a large part of the shipping costs. Your contribution depends on the country and the total weight of your order; below you can see the amounts per country. Your cart shows the amount for your order before you check out.

The payment methods you see depend on the country you order from — at checkout, we automatically show the methods available for your country.

Among others, we accept:

• iDEAL (Netherlands)
• Bancontact (Belgium)
• Credit cards (Visa, MasterCard)
• PayPal
• Bank transfer

If your payment is declined, first check that the billing details on your card match the information entered in our system. If the problem persists, consider using a different payment method or make sure there are sufficient funds available in your account. If you are still experiencing problems, please contact our customer service at hello@salonid.com for further assistance.

Unfortunately, we cannot make any changes once an order has been placed, as we start processing it immediately. This means it is not possible to change the delivery address or shipping method, or to remove products from the order.

To use your discount code, enter it in the designated field during checkout and click 'Apply'. The discount will automatically be deducted from your order total.

Our website is SSL-certified and runs on Shopify, which provides a secure environment for credit card transactions. Shopify is a leading e-commerce platform that offers built-in security measures to protect user data and transactions. This includes the use of Payment Card Industry Data Security Standard (PCI DSS) compliant technology, which ensures that sensitive payment information is encrypted and