1. Create an account and enter your VAT number. Once your details have been verified, you will have access to pricing information and our extensive product range.
2. Browse the assortment and select your desired products. Add them to your shopping cart and complete your order.
3. You will receive a questionnaire to specify your requirements. After completing it, our designer will get to work. After your approval of the design, your order will be processed immediately.

Any design you submit to us must be respectful of others and within the legal framework. By using SalonID's services, you agree to our guidelines for acceptable content and our Terms and Conditions. Designs considered inappropriate, such as hateful, illegal designs or designs that infringe on intellectual property rights, may be removed.

We ask you to respect the work of others. This means that you must have created the design you submit yourself or have the legal right to use it. By uploading your design files, you understand that you are fully responsible for the content of those files and that you have the right to print, use, sell and distribute them.

Certainly, we don't expect you to know everything!

We offer two types of guidelines:

1. A design solution through a questionnaire and designs we have selected based on market research and experience. Allows you to create your own brand quickly and easily. Through an interactive questionnaire you make your design choices. This way you are assured of a consistent look, and when new products are available, the design will continue. This way, you have no extra costs and don't have to worry about anything.
   
   
2. You can hire a graphic designer; they can contact us and we will share the necessary documentation.

The choice is entirely up to you! If you are confident in your design skills, go ahead and create the design of your dreams. However, if you don't feel comfortable doing this yourself, it may be easier to leave this task to a professional designer.

If you don't know a designer yourself who can help you, consider using services such as Upwork, Fiverr or Freelancer.com to find one.

Note: If you choose to work with an agency or freelancer, always check their portfolio and ask for recommendations to ensure you are working with a competent professional.

To maintain the quality of your products, store them in a dry, cool place (ideally between 10-20 degrees Celsius) and out of direct sunlight. Excessive humidity and sunlight can negatively affect the condition of the products and possibly reduce their effectiveness over time.

We do not offer free samples, but you can purchase a sample box at a discounted price. This allows you to evaluate the quality of our products and printing before placing a larger order.

Please note that it is not possible to order individual products.

Once we receive your design approval, the processing time is 1-2 business days before the products are transferred to postal services for shipment.

The minimum order quantity for each product is displayed on the individual product pages on our website.

This is possible from as little as 4 pieces!

At SalonID, our passion for perfection drives every product we develop. We believe that the strength of a salon lies not only in the skills of the stylist, but also in the quality of the products used. That is why we have selected an exclusive blend of top-notch active ingredients: Hydrolyzed Wheat Protein, Vitamin C, Grape Seed Extract, Argan Oil, Vitamin E, Biotin, Jojoba Oil, Aloe Vera, Vitamin B5, Hyaluronic Acid, UV Filter and Pro Vitamin B5. These ingredients have been carefully chosen for their proven effectiveness and synergy with the hair, making them an indispensable part of any treatment you offer.

Our development process is as unique as our formulas. We dive deep into European market trends and incorporate insights and feedback from hundreds of leading salons. This approach ensures that our products not only meet current market needs, but also exceed your clients' expectations.

Partnering with SalonID means gaining access to the latest innovations in hair care. Our ties with leading laboratories and manufacturing facilities result in products that embody the perfect harmony between nature and science. This synergy results in products that combine effectiveness with gentleness, showing respect for both your clients' hair and the environment.

Our hair care products go through rigorous testing stages and processes to ensure their effectiveness and safety.

The formulation process begins with consulting ingredient supplier guidelines for the recommended usage and concentration of each component. Sometimes we evaluate hundreds of samples to identify the optimal formula.

At SalonID, we strongly believe in beauty without cruelty. That's why we never test our products on animals. Instead, volunteer testers provide feedback on their hair's reaction and subjective assessments, both of which are taken into account when refining the formula.

Once a product is formulated, it undergoes laboratory testing to measure various physical and chemical properties, determine stability and establish proper storage conditions. A qualified chemist also tests the product in accordance with regulatory requirements for safety and consistency. In addition, we send our products to outside laboratories to verify the effectiveness of the chosen preservatives during the product's validity period.

Finally, we examine the physical and chemical properties of each batch produced to ensure consistency with the approved laboratory version. This meticulous approach ensures the exceptional quality and performance of our SalonID hair care products.

Are SalonID's products vegan and animal-tested?
Yes, they definitely are! Every hair care product from SalonID is carefully designed to be vegan and animal-tested free. This means that they contain no ingredients or by-products of animal origin and are made with respect for animal welfare and the environment. By choosing our products, you are contributing to a more caring and sustainable beauty industry, without compromising the quality or effectiveness of your hair care.

For sure! Transparency is our top priority. That's why you'll find a comprehensive ingredient list with every article, so you can see exactly what ingredients are in each product.

SalonID products have a shelf life of 12 months after opening.

Yes, all SalonID products have a Product Information File (PIF) and are registered with the Cosmetic Products Notification Portal (CPNP). There is no additional cost for this, regardless of the number of brands you create.

Yes, all SalonID products comply with Regulation (EC) No. 1223/2009 for finished cosmetic products placed on the EU market, guaranteeing that they can be legally sold within the European Union.

All of our production facilities and laboratories are fully certified. We work closely with these facilities, which produce high-quality cosmetics and well-known brands. They comply with ISO 22716:2007, the international standard for Good Manufacturing Practices for cosmetics. This standard ensures the safe production, control, storage and shipment of cosmetic products.

Our customer service team is available Monday through Friday, 9:00 a.m. to 5:00 p.m., to assist you with questions or concerns. You can reach us via email at [email protected]

There are several ways to get in touch with our customer service team:

• Live chat: Send us a message via the live chat feature on our website for instant support.
• E-mail: You can reach us at [email protected]. We will respond within 48 hours.
• Phone: You can reach us by phone at +31 (0)85 - 800 19 93.
• Contact form: You can also send us a message using the contact form on the contact page of our website.

SalonID services are available in the Netherlands, Belgium, Germany and France. We strive to process business orders efficiently, with a production time of 1-2 business days. Once your order is ready, it is transferred to the appropriate parcel service. All our shipments are insured and sent by registered mail to ensure reliable and safe delivery for our valued business customers.

Unfortunately, we cannot change details after an order has been submitted. This means that it is not possible to remove the delivery address, shipping method or products from the order.

Unfortunately, we cannot accept returns for personalized products unless the item is damaged or defective. Should you encounter such a problem, please contact us at [email protected]. We will respond to your inquiry within 48 hours.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. If you experience any problems with your tracking number or have not received it, please contact our customer service team at [email protected] for further assistance.

Unfortunately, we do not ship to PO Boxes. Due to the nature of our cosmetic products, we prioritize ensuring a reliable and safe delivery environment.

Shipping times vary by country:

• Netherlands: 1 business day
• Belgium: 1-2 business days
• Germany: 2-3 working days
• France: 3-5 working days

Depending on the membership chosen, the following shipping costs apply:

• SalonID Basic: Shipping costs are calculated per box at €2.75. If you order multiple boxes, shipping costs will be higher. Due to our production method, we cannot group boxes.

• SalonID Premium: No shipping costs, regardless of the number of boxes.

We currently accept the following payment methods for each country:

Netherlands:

• iDEAL
• Credit cards (Visa, MasterCard)
• PayPal
• Bank transfers

Belgium:

• Bancontact/Mister Cash
• Credit cards (Visa, MasterCard)
• PayPal
• Bank transfer

Germany:

• SOFORT Banking
• Credit cards (Visa, MasterCard)
• PayPal
• Bank transfers
• Giropay

France:

• Carte Bancaire (CB).
• Credit cards (Visa, MasterCard)
• PayPal
• Bank transfers

If your payment is declined, first verify that the billing information on your card matches the information entered into our system. If the problem persists, consider using another payment method or make sure there are sufficient funds available in your account. If you are still experiencing problems, please contact our customer service team at [email protected] for further assistance.

Unfortunately, we cannot make changes after an order is submitted because we begin processing it immediately. This means that it is not possible to remove the delivery address, shipping method or products from the order.

To use your discount code, enter it in the designated field during the checkout process and click "apply. The discount will be automatically deducted from the total amount of your order.

Our website is SSL certified and runs on Shopify, which provides a secure environment for credit card transactions. Shopify is a leading e-commerce platform that provides built-in security measures to protect user data and transactions. This includes the use of Payment Card Industry Data Security Standard (PCI DSS) compliant technology, which ensures that sensitive payment information is encrypted and

SalonID allows salons to create their own branded products without the high start-up costs. With a membership, you can fully focus on running your salon and providing an excellent experience for your clients, while we take care of the rest.

Among other things, we provide:

• Professional design templates
• Barcode registration fees
• Registration with the European Cosmetics Portal (CPNP).
• Data storage and automation

With a SalonID membership, building your own brand becomes easy and worry-free.

Yes, a membership is mandatory. This is because of the huge amount of data and obligations that come with having your own brand.

• Minimum term: 12 months
• Notice period: 1 month
• Cancellation: through our customer service
• Conditions: according to our general terms and conditions