1. Create an account and enter your VAT number. Once your details are verified, you'll get access to pricing information and our full range.
2. Browse the range and select the products you want. Add them to your cart and complete your order.
3. You'll receive a questionnaire to specify your preferences. Once submitted, our designer gets to work. As soon as you approve the design, your order is processed immediately.

Every design you submit to us must be respectful of others and fall within legal boundaries. By using SalonID's services, you agree to our guidelines for acceptable content and our Terms and Conditions. Designs deemed inappropriate — such as hateful, illegal designs or designs that infringe intellectual property rights — may be removed.

We ask that you respect the work of others. This means the design you submit must either be created by you, or you must have the legal right to use it. By uploading your design files, you confirm that you are fully responsible for the content of those files and that you have the right to print, use, sell, and distribute them.

Of course, we don't expect you to know it all!

We offer two types of guidance:

1. A design solution through a questionnaire and designs we've selected based on market research and experience. This lets you create your own brand quickly and easily. Through an interactive questionnaire, you make your design choices. This way, you're guaranteed a consistent look, and when new products become available, the design will be carried through automatically. No extra costs, no extra worries.
   
   
2. You can hire a graphic designer, who can get in touch with us so we can share the required documentation.

The choice is entirely up to you! If you're confident in your design skills, go ahead and create the design of your dreams. If you're not comfortable doing it yourself, though, it may be easier to leave the job to a professional designer.

If you don't know a designer who can help, consider using services like Upwork, Fiverr, or Freelancer.com to find one.

Please note: if you choose to work with an agency or freelancer, always check their portfolio and ask for references to make sure you're working with a skilled professional.

To preserve the quality of your products, store them in a dry, cool place (ideally between 10-20 degrees Celsius) and out of direct sunlight. Excessive humidity and sunlight can negatively affect the condition of the products and may reduce their effectiveness over time.

We don't offer free samples, but you can purchase a Sample Box at a reduced price. This lets you assess the quality of our products and printing before placing a larger order.

Please note: it's not possible to order individual products.

Once we've received your design approval, processing takes 1-2 business days before the products are handed over to the postal service for shipping.

The minimum order quantity for each product is shown on the individual product pages on our website.

Possible from as few as 4 units!

At SalonID, our passion for perfection drives every product we develop. We believe a salon's strength lies not only in the stylist's skill, but also in the quality of the products used. That's why we've selected an exclusive blend of top-tier active ingredients: Hydrolyzed Wheat Protein, Vitamin C, Grape Seed Extract, Argan Oil, Vitamin E, Ceramide, Jojoba Oil, Aloe Vera, Vitamin B5, Hyaluronic Acid, UV Filter, and Pro Vitamin B5. These ingredients are carefully chosen for their proven effectiveness and synergy with hair, making them an essential part of every treatment you offer.

Our development process is as unique as our formulas. We dive deep into European market trends and incorporate the insights and feedback of hundreds of leading salons. This approach ensures our products not only meet the market's current needs, but also exceed your clients' expectations.

Partnering with SalonID means gaining access to the latest innovations in hair care. Our relationships with leading laboratories and production facilities result in products that embody the perfect harmony between nature and science. This synergy produces products that combine effectiveness with gentleness, showing respect for both your clients' hair and the environment.

Our hair care products go through rigorous testing phases and processes to ensure their effectiveness and safety.

The formulation process begins by consulting ingredient suppliers' guidelines for the recommended use and concentration of each component. Sometimes we evaluate hundreds of samples to identify the optimal formula.

At SalonID, we firmly believe in beauty without cruelty. That's why we never test our products on animals. Instead, volunteer testers provide feedback on how their hair responds, along with subjective assessments, both of which are factored into refining the formula.

Once a product is formulated, it undergoes lab testing to measure various physical and chemical properties, determine stability, and establish the proper storage conditions. A qualified chemist also tests the product to ensure it meets legal requirements for safety and consistency. In addition, we send our products to external laboratories to verify the effectiveness of the chosen preservatives throughout the product's shelf life.

Finally, we examine the physical and chemical properties of every batch produced to ensure consistency with the approved lab version. This meticulous approach guarantees the exceptional quality and performance of our SalonID hair care products.

Yes, absolutely! Every SalonID hair care product is carefully developed to be vegan and cruelty-free. This means they contain no ingredients or by-products of animal origin, and they're made with respect for animal welfare and the environment. By choosing our products, you help contribute to a kinder, more sustainable beauty industry — without compromising on the quality or effectiveness of your hair care.

Absolutely! Transparency is our top priority. That's why you'll find a full ingredient list on every product, so you can see exactly what's in each one.

SalonID products have a shelf life of 12 months after opening.

Yes, all SalonID products have a Product Information File (PIF) and are registered with the Cosmetic Products Notification Portal (CPNP). There are no additional costs involved, no matter how many brands you create.

Yes, all SalonID products comply with Regulation (EC) No. 1223/2009 for finished cosmetic products placed on the EU market, guaranteeing they can be legally sold within the European Union.

All our production facilities and laboratories are fully certified. We work closely with these facilities, which produce high-quality cosmetics and well-known brands. They comply with ISO 22716:2007, the international standard for Good Manufacturing Practices for cosmetics. This standard ensures the safe production, control, storage, and shipping of cosmetic products.

Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM, to help with any questions or concerns. You can reach us by email at hello@salonid.com

There are several ways to get in touch with our customer service team:

• Live chat: Send us a message via the live chat feature on our website for direct support.
• Email: You can reach us at hello@salonid.com. We reply within 48 hours.
• Phone: You can reach us by phone at +31 (0)85 - 800 19 93.
• Contact form: You can also send us a message via the contact form on our website's contact page.

SalonID services are available in the Netherlands, Belgium, Germany, and France. We strive to process business orders efficiently, with a production time of 1-2 business days. Once your order is ready, it's handed over to the relevant courier. All our shipments are insured and sent by registered mail to guarantee reliable, secure delivery for our valued business customers.

Unfortunately, we can't change any details once an order has been submitted. This means it's not possible to change the delivery address or shipping method, or remove products from the order.

Unfortunately, we can't accept returns for personalized products, unless the item is damaged or defective. If you run into an issue like this, please contact us at support@salonid.com. We'll respond to your request within 48 hours.

Once your order has shipped, you'll receive a shipping confirmation email with your tracking number. If you run into issues with your tracking number, or haven't received one, please contact our customer service at support@salonid.com for further assistance.

Unfortunately, we don't ship to PO boxes. Given the nature of our cosmetic products, we prioritize a reliable and secure delivery environment.

Shipping times vary by country:

• Netherlands: 1 business day
• Belgium: 1-2 business days
• Germany: 2-3 business days
• France: 3-5 business days

Depending on the membership you choose, the following shipping costs apply:

• SalonID Basic: Shipping costs are calculated per box at €2.75. If you order multiple boxes, shipping costs will be higher. Due to our production method, we're unable to group boxes together.

• SalonID Premium: No shipping costs, regardless of the number of boxes.

We currently accept the following payment methods per country:

Netherlands:

• iDEAL
• Credit cards (Visa, MasterCard)
• PayPal
• Bank transfers

Belgium:

• Bancontact/Mister Cash
• Credit cards (Visa, MasterCard)
• PayPal
• Bank transfer

Germany:

• SOFORT Banking
• Credit cards (Visa, MasterCard)
• PayPal
• Bank transfers
• Giropay

France:

• Carte Bancaire (CB)
• Credit cards (Visa, MasterCard)
• PayPal
• Bank transfers

If your payment is declined, first check that the billing details on your card match the information entered in our system. If the issue persists, try using a different payment method or make sure there are sufficient funds available in your account. If you're still experiencing issues, please contact our customer service at support@salonid.com for further assistance.

Unfortunately, we can't make any changes once an order has been submitted, as we begin processing it immediately. This means it's not possible to change the delivery address or shipping method, or remove products from the order.

To use your discount code, enter it in the designated field during checkout and click 'apply'. The discount will automatically be deducted from your order's total amount.

Our website is SSL-certified and runs on Shopify, ensuring a secure environment for credit card transactions. Shopify is a leading e-commerce platform that offers built-in security measures to protect user data and transactions. This includes the use of Payment Card Industry Data Security Standard (PCI DSS) compliant technology, which ensures sensitive payment information is encrypted and